Request a refund

We want you to be happy with your purchase. If a stub didn't come out right, or you were charged for something you never received, we're glad to put it right. Here's when a refund applies and exactly how to ask for one.

When a refund applies

Refunds are typically issued when:

• You were charged more than once for the same pay stub.
• A technical issue prevented you from downloading your PDF after paying.
• The stub contained an error caused by the tool rather than by the details that were entered.
• You were billed an amount that doesn't match the price shown at checkout.

Because you can build and preview a stub in full before paying, a typo in the details you entered isn't normally grounds for a refund — but you can correct the details and we'll often reissue the stub rather than refund it. It's always worth asking.

1. Find your order details

Open the receipt emailed to you after checkout, or sign in and look in your order history. You'll need the order or receipt number and the date of the charge. Having these to hand is the single biggest factor in how quickly we can resolve the request.

2. Email the support team

Send a message to support@oakpaystubs.com from the email address on your account. Writing from the account address lets us verify ownership immediately instead of going back and forth first.

3. Include the key details

So we can review the charge without further questions, include:

1. The email address on your account.
2. The order or receipt number from your confirmation email.
3. The date and amount of the charge.
4. A short description of what went wrong.

If you saw an error message or the PDF opened blank, mention which browser you were using — that often identifies the cause straight away.

4. Wait for our reply

We review refund requests promptly and respond within one business day. If a refund is approved, it's returned to the original payment method. Your bank typically posts it within five to ten business days, which is outside our control — the delay is on the card network's side, not ours.

Avoiding a re-do

The live preview shows the finished stub before any payment is taken. Checking the work state, pay date, and year-to-date totals there catches almost every mistake that would otherwise need a refund or a reissue.

Common questions

How long do refunds take to appear?

We review requests within one business day. Once approved, the refund goes back to your original payment method and usually posts within five to ten business days, depending on your bank.

Can I get a refund if I made a typo on the stub?

Typos in the details you entered aren't normally refundable, since the live preview lets you check everything before paying. Contact us anyway — we'll often reissue a corrected stub instead.

I was charged twice for one pay stub

That's a clear refund case. Email us with both charge dates and the receipt numbers, and we'll refund the duplicate.

I paid but never received my PDF

Try the steps in PDF won't download first, as most cases are a browser setting. If the file still won't download, we'll either resend it or refund the purchase.