Contact OakPaystubs support

Can't find the answer in the help center? We're happy to help. Most questions are answered the same day, and a well-detailed first message is usually all it takes to resolve things in one reply.

Email us

The fastest way to reach us is by email at support@oakpaystubs.com. We typically respond within one business day.

Write from the email address on your account where you can. It lets us verify ownership immediately instead of asking you to confirm it first, which saves a full round trip.

What to include

To help us resolve your issue quickly, please include:

• The email address on your account.
• A clear description of the problem, and what you expected to happen instead.
• The order or receipt number, if your question is about a purchase.
• The browser and device you're using, for anything download-related.
• A screenshot, if you're seeing an error message.

The order number matters more than anything else for billing questions — with it, we can find the charge immediately; without it, we're searching by email and date.

Before you write

Many questions have a faster answer here in the help center:

If you've already tried the steps in one of these articles, mention which ones — it tells us what to rule out and skips the suggestions you've already worked through.

What we can and can't help with

We can help with your account, your purchases, downloads, and how the tool calculates a stub. We can't provide tax, legal, or accounting advice, or tell you what to put on a stub for your specific situation — for that, speak to an accountant or payroll professional.

We read every message and are always working to make OakPaystubs better, so feature suggestions are genuinely welcome too.

Common questions

How quickly will I get a reply?

We typically respond within one business day. Including your order number and a clear description usually means the first reply resolves it.

Is there a phone number or live chat?

Support is handled by email at support@oakpaystubs.com. It keeps a written record of your order details and any screenshots, which makes billing and download issues faster to resolve.

What should I include for a billing question?

The email address on your account, the order or receipt number, and the date and amount of the charge. The order number is the single most useful detail.

Can you give me tax advice?

No. We can explain how OakPaystubs calculates a figure, but questions about what you should report or withhold in your situation need an accountant or payroll professional.

Can I email from a different address?

You can, but tell us the account address in the message. Writing from the account address itself is faster because it verifies ownership straight away.