Find past orders and download receipts

Everything you buy from OakPaystubs — pay stubs, credit packs, and subscription plans — is recorded in your order history. It's where you go to download a receipt for your records, check whether a payment went through, and find the order number support will ask for.

1. Open your order history

Sign in and go to Account → Order history. Your most recent orders are also shown on the account overview, but the order history page has the full list, newest first.

Each order shows its order number, the product (pay stubs, credits, or a plan), the quantity, the total charged, the payment status, and the date.

2. Check the payment status

The status tells you where an order stands:

• Paid — the payment was confirmed and what you bought is yours. Paid pay stubs are unlocked on your dashboard; credits are in your balance; a plan is active.
• Refunded — the payment was returned to you. See Request a refund for how long that takes to reach your account.
• Failed — the payment didn't go through, usually because the card was declined. Nothing was charged, and you can try again from checkout.

Checkouts you started and then closed without paying aren't listed. They weren't charged, so there's nothing to keep a receipt for.

3. Download a receipt PDF

Every paid order has a Receipt PDF in its actions. It shows the order number, what was bought, and the amount paid, and it's available for credit packs and plans as well as pay stubs. Download it as often as you like — there's no limit and no charge.

4. See the pay stubs in an order

For a paid pay stub order, you can also open the order's receipt page, which lists each pay stub in the order. Pay stubs themselves live on your dashboard, where a paid stub can be downloaded again at any time — see Preview & download your pay stub.

Tip: Keep the order number when you contact support. It's printed on the receipt PDF and shown in your order history, and it's the fastest way for us to find the purchase.

Common questions

I didn't get a receipt email. Where's my receipt?

Download it from your order history. The receipt PDF there is available for every paid order, whether or not the email arrived. If emails from us aren't reaching you, check your spam or promotions folder.

Can I get a receipt for a credit pack or plan?

Yes. Every paid order has a receipt PDF, including credit packs and subscription plans. Only pay stub orders also have a receipt page listing the stubs, because credits and plans don't contain any.

An order I paid for isn't in my history

Payments are confirmed by our server a moment after you pay, so refresh the page first. If you were charged and the order still doesn't appear — or it shows as Failed even though your bank shows the charge — contact support with the date and amount. A charge that isn't confirmed is normally reversed by your bank automatically.

Can I see who signed in to my account?

Yes, under Account → Activity log, which lists sign-ins and changes to your account. If you don't recognise an entry, reset your password straight away.

Does the receipt work as an invoice for my business?

The receipt records what you paid OakPaystubs and when. Whether it meets your bookkeeping or tax requirements depends on where you are, so check with your accountant if you need something more formal.